Stop recruiting.
Start operating.
We bring the delivery experience your team needs but can't hire full-time. Your L2/L3 seats have been open for months. We take full operational ownership so your CTO can focus on strategy, not recruitment.
For CTO, COO
The hiring problem nobody talks about.
Mid-size financial services companies face a structural hiring problem. The people who can support your critical applications (card processing platforms, core banking systems, payment infrastructure) are expensive, scarce, and hard to retain. Every month a seat stays open, your operational risk grows.
The typical answer is outsourcing to a large vendor. But large vendors give you their B-team, rotate staff without warning, and bury you in governance overhead. You end up managing the outsourcer instead of managing your operations.
We offer a different model. Senior people, embedded in your operations, accountable to your SLAs. No recruitment delays. No vendor theatre. Your operations run, and you can prove it.
Two ways in. One goal: your operations run.
Every engagement is different. Some clients need a diagnostic first. Others need capacity yesterday. We offer both.
IT Ops Assessment & Optimisation
A structured assessment of your current IT operations: staffing, processes, tooling, vendor performance, and risk exposure. We identify what's working, what's failing, and what to change. You get a clear operational improvement roadmap. Works as a standalone engagement or as the foundation for a managed services transition.
Request an Assessment →Managed Operations
We take operational ownership of your application support and IT operations. We staff the team, manage delivery, and report against your SLAs. You define the outcomes, and we handle everything else. Team sizes range from 2 to 15+ depending on your operational scope.
Explore Managed Ops →What we take off your plate
Application Support
Incident resolution, bug fixes, change management, and release support. We operate at L2 and L3 across your application landscape, technology-agnostic, not locked to a single platform or vendor stack.
Vendor Transition
Your current outsourcing provider is underperforming and you’re considering a switch. We manage the transition: knowledge transfer, parallel running, and full operational takeover, without disrupting your live services.
IT Ops Assessment & Optimisation
A diagnostic of your current operations: team structure, processes, tooling, SLA performance, and risk exposure. You get an honest assessment and a concrete improvement plan, whether you engage us further or not.
How engagements begin
Scoping Call
60 minutesWe understand your operational landscape, current pain points, and what triggered the need. No commitment beyond this call.
Assessment or Rapid Start
1–3 weeksFor new operations: we assess your current state, map dependencies, and design the target operating model. For urgent capacity needs: we mobilise a team within days, starting with shadow support and transitioning to full ownership.
Managed Operations
OngoingOnce we’re running your operations, you get regular reporting against agreed SLAs, proactive risk management, and a dedicated point of contact. We flex team size as your needs change, scaling up or down without renegotiating the entire contract.
You probably need managed operations if...
Your L2/L3 application support roles have been open for 4+ months.
Your outsourcing vendor is underperforming and you’re considering a switch.
Your CTO is spending more time on recruitment than on strategy.
A key support team member just resigned, and they’re the only one who knows the system.
You need to scale operations but can’t justify building a full internal team.
Your SLA performance is slipping and you don’t have visibility into why.
Frequently Asked Questions
Three things. Application support: incident resolution, bug fixes, change and release support at L2 and L3, across card processing platforms, core banking systems, payment infrastructure, and the wider application landscape. Vendor transition: a managed switch from an underperforming outsourcing provider without disrupting live services. And IT Ops assessment: a diagnostic of your team structure, processes, tooling, and SLA performance, with a concrete improvement plan. The service is technology-agnostic.
No. We take operational ownership of an agreed scope — typically the L2/L3 application support you cannot hire for — and run it to your SLAs, embedded in your operations. Your team keeps working where it is strongest, and your CTO stops spending time on recruitment for scarce support roles. Team sizes range from 2 to 15+ people and flex as your needs change.
For urgent capacity needs, we mobilise a team within days — no lengthy onboarding programme. For new or complex operations, we first run a 1–3 week assessment of the current state and design the target operating model before taking over. Either way, the engagement starts with a 60-minute scoping call to understand your operational landscape and what triggered the need.
We manage the switch end to end: structured knowledge transfer from the incumbent, a period of parallel running to prove service quality, then full operational takeover — without disrupting live services. This is a core Epity scenario: mid-size financial services companies leaving large vendors that assigned their B-team and buried them in governance overhead. You get senior people accountable to your SLAs from day one.
Large outsourcing providers tend to assign their B-team and bury you in governance overhead — layers of process between you and the people doing the work. Epity's model is the opposite: a small senior team embedded directly in your operations, accountable to your SLAs, with a dedicated point of contact. The founding partners have run bank IT operations themselves and stay involved throughout the engagement.
Yes. You stay in control of priorities and standards; we take ownership of delivery against them. Managed operations include regular reporting against agreed SLAs, proactive risk management, and a dedicated point of contact. If you want an objective baseline first, we can start with an IT Ops assessment — a diagnostic of team structure, processes, tooling, SLA performance, and risk exposure, with an honest improvement plan.
Let's talk about your operations.
Tell us what's happening. We'll come back soon with a perspective, not a sales pitch.